This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Rude"

About: Salford Royal

Sunday morning I reluctantly took myself to Trafford hospital with an abscess in my throat. A quinsy. I was sent to Salford Royal ENT urgently. Sadly I had to see the A &E triage nurse. She phoned ENT and told them I had no symptoms apart from a raised heartbeat probably due to rushing into A &E. Why did she think it ok to talk to me and my partner as though we were complete fools. She said I didn't have hot potato neck!! Rude rude rude.

Went through to ENT. Hooked up to IV antibiotics steroids had abscess drained and spent two days in hospital.

Triage nurse shouldn't be working with the public. She obviously hates her job and people.

It upset me I felt a complete fool a time waster and a fraud.

I look forward to a response.

Let's not forget a I didn't pitch up at A&E I was sent by a doctor.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Salford Royal 2 weeks ago
Salford Royal
Submitted on 12/04/2024 at 15:09
Published on nhs.uk at 15:09


Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department.

We are extremely sorry to hear that your experience during triage assessment was not up to our high standard and we would like to apologise.

We have forwarded your comment on to the senior leadership team so your feedback can be noted.

We would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk

with as much detail of your visit as possible so that we can investigate the matter further.

Kind Regards

The Patient Experience Team

The Northern Care Alliance

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k