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"Interaction with nurse"

About: General practices in Tayside

(as a service user),

I have to visit the nurse at my surgery every 3 months for a depo jag for contraception, I can’t have any other kind as none agree with me. Including the self injector that gives me holes in my body at the site of injection (fat necrosis).

The nurse that gave me this injection every 3 months was great, injections were never a problem. 

Then one day I was booked in with a different nurse, so I went to my appointment. The nurse stuck the needle in but I felt it was not right, I didn’t feel the injection liquid go in after that, I felt my butt cheek being squirted with the injection (I think the nurse hadn’t been paying attention and squirted the injection at my butt cheek).

But I’ve got social anxiety and heaven forbid telling anyone they have done something wrong. I didn’t want to make the nurse feel bad, so I went home and told my partner that I didn’t think we were covered properly as the nurse didn’t administer the injection properly.

6 weeks go by and I start to bleed, so I know why this is. But I don’t wanna cause a fuss or complain or anything so I just call the doctors and ask for my injection to be brought forward due to bleeding, to which the member of staff I spoke to made me explain why I needed this done.

I explain it’s fine, everyone can make a mistake, I don’t want to complain, I would just like my  appointment to be moved forward and back with my original nurse please.

I then got a call from a very angry and defensive doctor who swore that the nurse I saw could never make a mistake like that, they're trained and blah blah blah, to which I explained that it’s fine, I don’t care and mistakes can happen. I understand human error (again) and just want my appointment moved. They completely denied that any human error could ever be possible. 

This doctor then very snappily told I was bleeding because I had thrush 3 months ago, which I know I didn’t. It’s my body, I would know if I had thrush!

So I told the doctor this and they flipped, shouting at me that they're looking at my records and can see I was prescribed cream! To which I replied that if they read the records correctly they'll find I had a rash on my shoulder which I picked up from touching skin I broke after bashing my shoulder with dirty cleaning gloves on. I remember all this cause it’s my body and me it happened to, and I got a fungal skin rash from which required cream.

Anyways, the doctor then shouted at me that’s they're in my records, and then being told they're wrong shouts at me to calm down, I'm being unreasonable. I hung up the phone (they then repeatedly called me back again and again and again) and now I'm ready for a complaint cause I'm getting nowhere with the doctor. I wasn't complaining, I understood mistakes can happen and just wanted to make a new appointment, now I’m being screamed at by the doctor like a school child or something.

I put in a complaint, but I heard nothing, nothing comes of it, I have calmed down. My appointments are now already back with my original nurse, things are fine.

9 months or so later, my nurse is retiring, oh no!

Who’s my next appt going to be with? A new nurse.

So I turned up for my appointment with the new nurse, and the nurse who injected me incorrectly is stood right next to the new nurse. As I pass them both by they smiled at one another and then at me and I walked in the room with the nurse (this made me feel uneasy).

So I’m thinking, Oh dear what’s this then? Surely this isn’t some ambush, these are professional people.

I go in and the nurse stabbed that needle so hard into my bum I  nearly hit the ceiling, pressed the plunger on the syringe so fast I nearly passed out! It’s sorer than the one you get as a rhesus mother during pregnancy! 

I told the nurse that really hurt a lot, I think my usual nurse usually pinches my skin first or something, that was the sorest injection I’ve had in my life! To which the nurse replied - oh sorry! Next time I’ll just kick you up the ass.

Sorry! What!? Did a nurse that’s meant to care for people just assassinate my butt cheek with a needle, causing me pain, to have a laugh and get revenge for their mate? Then threaten to kick me up my ass? Cause that’s what it felt like and I never want to go back to that place ever again, these nurses are the only nurses there now and that was horrible! 

This has been on my mind since it happened. I will be changing surgeries because of this, which is a shame because all the other doctors in that practice have hands down been amazing. But I can’t go back there after that.  

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Responses

Response from Victoria Sullivan, Care Opinion Manager, NHS Tayside 2 weeks ago
Victoria Sullivan
Care Opinion Manager,
NHS Tayside

Manage Care Opinion within NHS Tayside and project manage and facilitate change programmes, transformation and service redesign across NHS Tayside and its surrounding Health & Social Care Partnerships

Submitted on 11/04/2024 at 19:20
Published on Care Opinion at 19:20


picture of Victoria Sullivan

Dear Justapatient88

I'm very sorry to hear of the issues you've had recently with regards to contraceptive injections at your GP practice. Thank you for taking the time to share details of your situation and the steps you've had to take to try to resolve the issue.

GP practices are independent business, and unfortunately, at this time they are not part of the Care Opinion subscription in Scotland. As you've mentioned you're happy with the service the GPs at the practice provide, it would be unfortunate that you feel you need to change practices because of this issue.

I'm also very sorry to hear that your practice did not respond to your complaint. If you have not already changed surgeries, I would recommend getting in touch with the Practice Manager to ask when you can expect to receive a response to your complaint, according to their Complaints & Feedback Policy. Further details on this can be found here: https://www.gov.scot/publications/charter-patient-rights-responsibilities-easy-read/pages/5/.

I hope you are soon able to receive your injections again without the distress this has caused you.

Thank you again for your feedback.

With best wishes

Victoria Sullivan

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