"Unworkable "

Had the displeasure of having to deal with this practice on behalf of a patient with a serious medical condition. Couldn’t get an appointment on the booking system, couldn’t even leave a message. The instructions were try again tomorrow at 8am. For someone who has Learning Difficulties or unfamiliar with using internet) and a serious condition going through these routines are just unworkable. Result being: patient self neglects and ends up using ambulance service and a stay in Sandwell Hospital, totally unnecessary considering I believe the bill for this is paid by practice