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Great for cancer issues, terrible for cardiology

Story from nhs.uk

"Great for cancer issues, terrible for cardiology"

About: Royal Devon & Exeter Hospital (Wonford) / Cardiology

My mum has been sat in another ward for nearly 3 weeks with a diagnosed heart issue but no visit or next steps from the Cardiology department. Even the current ward, or her cancer doctor can get cardiology to confirm next steps. No cardiology doctor has spoken to her, confirmed her Bradycardia, or confirmed next steps (pace maker). Cardiology ward seems to be closed?! She is sat unable to move in the hospital, and has zero information.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 12/04/2024 at 11:37
Published on Care Opinion at 11:37

picture of Lisa Townsend

Dear Family member

Thank you for your feedback and I am sorry to hear that you and your mum are feeling you have little information on your treatment plan, this must be very frustrating.

Due to the anonymous nature of the feedback I am unsure which ward are you referring to. If this has not yet been resolved, please can I ask that you raise this with the ward manager in the first instance. If you continue to experience difficulties, please can you contact me privately via rduh.patientexperience@nhs.net providing your mother’s name and the details of the ward, quoting reference 1185650. I will then pass your comments on to the Cardiology team and ask them to visit so that they can resolve this.

Thank you again for taking the time to leave feedback.

Best wishes

Lisa

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