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Great staff and service at the CIU

Posted By novembersx94

"Great staff and service at the CIU"

About: Perth Royal Infirmary / Clinical Investigations Unit

(as the patient),

Great staff and service. Really competent and caring and I felt valued. 

Maybe could do without being called ‘lovey’ and ‘sweet heart’ tho thanks… makes me feel about 5 year old 😳

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Responses

Response from Lesley Kram, Senior Nurse, Admission Avoidance, NHS Tayside 2 weeks ago
We are preparing to make a change
Lesley Kram
Senior Nurse, Admission Avoidance,
NHS Tayside

Senior Nurse, Admission Avoidance

Submitted on 12/04/2024 at 11:08
Published on Care Opinion at 11:18

picture of Lesley Kram

Dear novembersx94

Thank you for taking the time to post your feedback on the staff and service you received at CIU PRI. I am delighted to hear that you felt valued by the caring and competent team,

Thank you for also highlighting an area where the team can focus improvement, by appropriate use of language and effective communication skills, and how our failure to deliver this made you feel. I am sorry that you were made to feel this way.

Every piece of feedback we receive is hugely valued, and helps us to ensure that our service delivery is of the highest standards. Please be assured that your feedback and experience will be shared with the team, and by focusing on our communication skills, we will continue to strive to deliver the best care experience possible for all our patients.

Best wishes

Lesley Kram

Senior Nurse

Admission avoidance

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