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Great care

Story from nhs.uk

"Great care"

About: Trafford General Hospital

Visited the urgent care centreon a Saturday morning following a fall. Was treated so well by all staff - reception, triage, x ray but especially the senior nurse practitioner. Her calm manner, professionalism and experience meant any stress I was feeling soon went. Her explanation of tests carried out and action required was excellent. Following diagnosis of a broken bone in my hand she expertly fixed a cast and provided a splint for my other hand. I was registered triaged x rayed and treated in under 3 hours. In an age where the national health service is under pressure the centre was calm and efficient and my experience was nothing but positive. We are so lucky to have such a centre in Trafford. Well done.

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Responses

Response from Trafford General Hospital 3 weeks ago
Trafford General Hospital

Submitted on 08/04/2024 at 16:18
Published on nhs.uk at 16:19

Dear Jan,

Thank you for your positive comments posted on the NHS website regarding the care you received at the Urgent Care Center in Trafford General Hospital.

It was very kind of you to take the time to write and compliment the staff, particularly the Senior Nurse Practitioner, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were seen promptly and your case was dealt in an efficient manner.

I can assure you that we have passed on your thoughts to the Head of Nursing at Trafford General Hospital who will share your comments the staff involved.

Yours sincerely

Aamna Khan

Patient Experience Team

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