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Unempathic, slow GP practice.

Story from nhs.uk

"Unempathic, slow GP practice."

About: Pembroke Road Surgery

Today I had a consultation where I asked for a letter of support regarding my mental health.

The GP wanted to charge me for the letter, which I think is an audacious extortion.

I suggest they go find they money elsewhere and not from their poor patients.

Gaywood GP (Bristol) has written letters for me for free, as well as an amazing practice in Liverpool, called Brownlow Health.

The doctor also had a cold, unempathic voice, finishing her sentences with the typical British GP 'mkay?', 'perfect', 'okay Bye' and the sorts.

The service you get, is the typical pat on the shoulder service you get from British GPs.

Also, generally the practice is very slow. They say they chose Patient Triage over another system called eConssult which Liverpool used and it was amazing.

Brownlow GP also had an amazing service, giving everyone a same day consultation.

Econsult produces results online.

The only thing Patient triage always results in is: Oh, book an appointment to see a doctor in a month.

So my recommendation is, don't *try* this GP.

Try another one, and ideally one with an excellent CQC rating.

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Responses

Response from Pembroke Road Surgery 3 weeks ago
Pembroke Road Surgery

Submitted on 08/04/2024 at 14:33
Published on nhs.uk at 14:33

We are so sorry to hear that you feel the surgery's approach with your request was unreasonable. Unfortunately, the provision of some letters and medical reports do not always fall into the NHS remit and, if classed as private, are a chargeable service.

With regards to your dissatisfaction with your consultation, we would be keen to discuss this in more detail with you. Please contact either Heather Carrigan or Yvette Whiffen, either of whom would be happy to listen to your concerns.

All surgeries have a different way of offering and providing appointments whether they use Patient Triage or Econsults. Neither system dictates the response time or patient outcome. How these requests are then processed is down to the individual surgeries and their appointment system.

Thank you for your feedback. We look forward to discussing your concerns with you in more detail.

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