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Thank you so much to everyone involved!

Posted By charliedr85

"Thank you so much to everyone involved!"

About: North Devon District Hospital / Radiology (X-ray)

(as the patient),

I was incredibly nervous about the entire process but all the staff from  Nurse Hazel to the two radiographers reassured me and helped me throughout the entire process.

I was told that my husband could accompany me – initially this did seem that it might be a problem due to space inside the appointment cabin but thankfully he was allowed in. I was so grateful for all their help and support – both radiographers were very kind  and helped in anyway they could, I felt I could have hugged them for their help and support.

On my way out  Nurse Hazel gave me a hug and told me I had done brilliantly as I had been so nervous about the entire process. Thank you so much everyone involved-I just cannot praise you enough! 

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Responses

Response from Kate Brocklesby, Administration Supervisor (Northern Services), Radiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Kate Brocklesby
Administration Supervisor (Northern Services), Radiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Day to day management of the Admin and Secretarial team in Radiology

Submitted on 10/04/2024 at 09:00
Published on Care Opinion at 09:00

picture of Kate Brocklesby

Dear Charliedr85

Thank you for taking the time to leave feedback following your recent visit to the hospital.

I appreciate that visiting the hospital can be a scary and apprehensive experience for some patients and so it's lovely to hear that your visit was made positive despite your nerves. It's brilliant to hear that our staff took the time to comfort and reassure both you and your husband and that you felt supported throughout the scan.

I am sure that other patient's reading your story who feel nervous about visiting Radiology will be reassured and comforted about the level of service you received from our staff.

I will pass your lovely comments on to the Radiographers and once again, thank you for your feedback.

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