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"Urology "

About: Sunderland Royal Hospital

Always had good service here until today I can’t mention the dr as the review won’t be published otherwise, very rude dr did not listen at all. Thinks he knows everything as he’s done his studies maybe needs to work alongside the senior drs that are at the urology much more care and attention with them. seems like he was straight out of medical school did not make any sense, kept diverting away from question on hand, gave me 5 mins of his time then said he needs to get on with his clinic, when I was still asking questions that worried me, Not good from patient point of view, waited months for the appointment as well, to be discharged and fobbed off that it’s back pain affecting the area. Additional Training required, and a people skills course would be recommended

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Responses

Response from Vicky Wilson, Communications & Engagement Co-ordinator, South Tyneside and Sunderland NHS Foundation Trust 2 weeks ago
Vicky Wilson
Communications & Engagement Co-ordinator,
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 10/04/2024 at 09:45
Published on Care Opinion at 09:45


Hello,

Thank you for taking the time to leave us your feedback for Sunderland Royal Hospital. We are sorry to hear that the service you received was not what you have come to expect.

We will forward your feedback to the team involved.

If you would like us to look into your experience further, please contact:

Advice and Complaints Service
B Floor
Sunderland Royal Hospital
Kayll Road
Sunderland SR4 7TP

Email: stsft.adviceandcomplaints@nhs.net

Telephone: 0191 569 9855 or Freephone 08005876513

Opening times: Monday-Friday 8:30am - 5:00pm

Kind Regards.

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