"Poor pratice"

About: Mayfield Surgery Mayfield Surgery Roehampton SW15 4AA

Posted via nhs.uk 16 months ago

Today i rang for an appointment, got reffered to a pharmacy, pharmacy said i should of seen a doctor. Go back to doctor, reception now say no appointments. Bit like last month when i was called to surgery for test results 2 times and both times the results where not there.

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Mayfield Surgery

Submitted on 06/01/2025 at 11:43

Published on nhs.uk at 11:43

Dear Gary,
I'm sorry you had an unfortunate experience, i do appreciate your feedback.
At the time you posted this, the pharmacy first pathway was experiencing some challenges which have now been rectified. This should not happen again.
We have also since adopted a total triage pathway. This means that all appointment requests are being screened by a clinician before appointments are allocated. This means that if you need an appointment, you will be directed to the most appropriate service, either at the GP surgery itself or the pharmacy etc.
If you would like to discuss this further, please email: swlicb.adminmayfield@nhs.net and mark for the attention the practice manager.
Many Thanks
Chris Gumble
Practice Manager

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