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switchboard

Story from nhs.uk

"switchboard"

About: Royal Preston Hospital

Practically impossible to get through, call dropped as unable to answer, tried 3 different numbers eventually got switchboard, asked for department neurology? call dropped immediately unable to contact again for the above reasons Im trying to contact my consultant about a pending investigation . poor service

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust last week
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 13/05/2024 at 15:00
Published on Care Opinion at 15:00

Good afternoon and thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience recently and can give assurance this is not the standard we would expect.

We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk

Take care and best wishes

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