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"Indifferent to my needs"

About: Avenue House The Florence Road Surgery

(as a service user),

After a period of extreme stress and anxiety, I developed chronic depression, for which I was medically retired. Despite suffering from C-PTSD, which I  have been formally diagnosed with, I still struggle to get the appropriate treatment for my condition. I feel that I am treated like a nuisance, who has been described as an attention seeker.

I feel very let down by the whole of the WLMHT. The clinician I see at Avenue House appears dismissive of my condition, although it leaves me in danger of falling and injuring myself. I can however honestly say that the general public who have come to my aid are my rock.

I do not know what my future holds, but without the correct treatment, I would describe it as grim.  I feel the current practices gps are indifferent to my needs.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 2 weeks ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust
Submitted on 16/04/2024 at 12:01
Published on Care Opinion at 12:01


Dear heronhp53

Thank you for your feedback which we are sorry to hear your concerns with one of our outpatient teams.

We welcome an opportunity to learn from this and the Service Manager would value a conversation with you about your consultations to understand how we can improve.

Please get in touch with us by emailing PALS pals@westlondon.nhs.uk with your contact details.

Please accept our apologies for the disappointment caused and we look forward to hearing from you.

Kind regards

Paul

Paul Gibbs

Patient Experience Lead

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