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A very bad experience

Story from nhs.uk

"A very bad experience"

About: Horizon Healthcare

Tried to get an appointment, could never get one as always told all appointments are gone. Was on a repeat prescription for a number of drugs, these ceased and no more were provided, this coincided with covid pandemic. My surgery were aware of health condition yet no seemed to want to help me. My health has gone down during the last 3 years as I could not see a doctor face to face. Recently I have been to derby royal, where they performed a number of test, yet my surgery say they have not received the final results.

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Responses

Response from Horizon Healthcare 3 weeks ago
Horizon Healthcare

Submitted on 08/04/2024 at 12:53
Published on nhs.uk at 12:53

Dear Patient,

Thank you for reaching out to express your concerns, although I regret that I am unable to investigate further due to the anonymous nature of your review. However, I want to assure you that your feedback is important to us, and we are committed to addressing any issues you may have experienced.

If you could kindly provide us with more details via our website, we will be able to investigate your concerns thoroughly and take appropriate action to address them.

Regarding your experience with your repeat prescription medication, please be assured that medications are only ceased in very rare cases, typically when it is deemed unsafe to continue prescribing them. Prescribers are legally obligated to ensure the safety of patients before signing a prescription. If essential monitoring has not been conducted as required, the prescriber must make a decision based on the patient's safety whether to continue or discontinue the medication.

Regarding the test results from your recent visit to Derby Royal, please understand that we can only access these results if they have been sent to us by the hospital.

Thank you for bringing your concerns to our attention.

Sincerely,

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