"Lovely nurse. Poor communication and aftercare"

Went in with my son (14) on Good Friday 29 Mar with suspected broken right hand after being accidentally struck with hockey stick by another kid. Immediate response and investigation was good - sent to xray right away and inital assessment by lovely nurse was possible minor fracture but could possibly just be where child's bones haven't fused yet. Nurse provided a splint which was to be kept on until we received a further phone call from her by Tue 2 Apr, because the xray image had to be reveiwed further to be sure of what next steps should be. No further instructions except to keep the splint on were given.

Unfortunately no follow up call was received so we finally called them several days later as the hand still hurts. A different less-than-helpful nurse took the call who told us no further action was needed - as there was 'no boney break' (don't know if that is a formal medical phrase?) - and to keep icing and elevating. We were never told to ice abd elevate - she told us we must have been. We weren't. When I asked about the wording on the xray report (as boney break didn't seem like formal medical terminilogy to me) I was told the reports are confidential and she couldn't read out the exact wording of the report. I could right in to make a request. I am the mother of the patient and my son was also there with me on speaker on the phone. How can they not just tell us what found?

Nurse said if it's still hurting to take paracetamol/ibuprofen. We remain very concerned the hand is still hurting and looks bruised so many days later. This is my son's right hand and he is right handed. To not give this proper attention or give the patient clear, accurate information and instructions seems irresponsible to me.

I should add the second nurse on the phone talked a lot, loudly but did little listening. Her manner was brusque and unnecessarily defensive. She told us if the hand is still hurting to go to GP. Why not follow through with process we were already in and refer us to fracture clinic if my son is still in pain, instead of now making my son follow a longer process via the GP to the same end?