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"Belittled, gaslit and dismissed"

About: Northwick Park Hospital

I came into A&E via an ambulance with excruciating, debilitating pain. I suffer from Adenomyosis which Northwick Park constantly dismiss. They are not an accredited hospital to treat patients who present endo/adeno symptoms. The gynae nurse who gave me the ultrasound had the nerve to give false information regarding my condition saying it is the same as endometriosis. It is not. She then said it’s like “Covid and the flu.. both are the same”. They proceeded to tell me everything was normal when I was feeling pain at 8 on a scale of 10 being the highest. They gaslit me and told me everything was fine when I did not feel fine. Prior to my diagnosis, I was admitted to this hospital and kept in for 4 days where the Adenomyosis was not detected by their Gynae team. I was discharged and then returned to a&e at Royal Free where they diagnosed me. Completely incompetent when it comes to endometriosis and adenomyosis. Stay away unless you want your time wasted and your soul shattered by not being heard and listened to. The staff here clearly hate their job and do not have a duty of care. Completely and utterly disappointed and hope no other young woman walks in and has to be made to feel as small as I did. This is the third time I have been dismissed by this hospital, including when I was sent home with bleeding in my first trimester and told it was normal only to miscarry a few weeks later. Overall, a horrible, traumatising experience that I will never forget. To be gaslit by medical professionals who have a duty of care, I have lost faith in the NHS. Particularly at Northwick Park Hospital. Avoid at all costs.

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Responses

Response from London North West University Healthcare NHS Trust 2 weeks ago
London North West University Healthcare NHS Trust
Submitted on 16/04/2024 at 13:56
Published on Care Opinion at 13:56


Dear Service User,

Thank you for taking the time to leave your feedback.

It is important that patients can speak up when they feel they are not receiving the correct care in order for us to make changes, so I am pleased you have shared your complex journey with. I have passed on your feedback to our Gynae and A&E team at Northwick.

I’m sorry to read of the difficulties and pain you have been experiencing. I believe it would be best for you to get in contact with our PALS team to look further into the issues you have described when receiving treatment with our staff at NPH. Please contact them by phone - 020 8869 5118 or email - LNWH-tr.PALS@nhs.net

Thank you once again, and I wish you good health.

Many thanks,

Emma Calnan - Patient Experience Officer

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