"Terrible service do not go this health centre"

We needed a medical certificate to be signed by a GP from this health Centre. It has been weeks, and there’s no medical certificate.

My mum went to this health centre and asked them to complete the medical certificate. They told her the medical certificate will be completed within about 7 working days. She went to the health centre about a week later and the medical certificate is not completed. They told her that they’ll speed up the process.

Finally, she received a call from them telling her to collect the medical certificate. She was very busy then so she couldn’t. We went to the health centre a week later, and they told us that the medical certificate has not been completed? Like what was the point of the phone call if the medical certificate is not ready for collection? So confusing.

They couldn’t give us an exact date of when we can collect the medical certificate. It seems like our needs are not taken seriously by this health centre.