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Wifi wouldn't work when I tried to use SignVideo

Posted By grussn78

"Wifi wouldn't work when I tried to use SignVideo"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

I went to A&E RVH and I ended up to stayed for two nights. I forgot to bring my charger for my cochlear implant. I tried to use sign video however the signal was awful and WiFi wouldn't work when I tried to use the app. I felt disappointed that it didn't work for me.

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Responses

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 15 months ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 12/04/2024 at 14:34
Published on Care Opinion at 14:34

Dear grussn78,

My name is Linsey Sheerin and I am the Divisional Nurse For the Adult Emergency Departments at Belfast Trust. Thank you for taking the time to share your experience on Care Opinion. I am sorry to read that you had to spend two nights in the Emergency Department and that the wifi signal was so poor that you could not use sign video. I will comments are shared with Information Technology Department. It is unacceptable that such a vital service was not available to you when you needed it most.

I hope that you are currently well and have been discharged from hospital.

Linsey

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