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Wifi wouldn't work when I tried to use SignVideo

Posted By grussn78

"Wifi wouldn't work when I tried to use SignVideo"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

I went to A&E RVH and I ended up to stayed for two nights. I forgot to bring my charger for my cochlear implant. I tried to use sign video however the signal was awful and WiFi wouldn't work when I tried to use the app. I felt disappointed that it didn't work for me.

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust about a year and a half ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 12/04/2024 at 14:34
Published on Care Opinion at 14:34

Dear grussn78,

My name is Linsey Sheerin and I am the Divisional Nurse For the Adult Emergency Departments at Belfast Trust. Thank you for taking the time to share your experience on Care Opinion. I am sorry to read that you had to spend two nights in the Emergency Department and that the wifi signal was so poor that you could not use sign video. I will comments are shared with Information Technology Department. It is unacceptable that such a vital service was not available to you when you needed it most.

I hope that you are currently well and have been discharged from hospital.

Linsey

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