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No provision to ask questions nor speak to anyone

Posted By filingrs77

"No provision to ask questions nor speak to anyone"

About: Altnagelvin Area Hospital / Cardiology Cardiology / Cardiology Assessment Hub

(as the patient),

Having never been through this service before it was quite concerning, initially had a great experience and care in the rapid cardiac unit (this unit is excellent and Michelle is absolutely amazing and very knowledgeable and brilliant at talking through everything) and was referred on for further tests.

At this point it didn't go well, no interaction with anyone nor a cardiologist, no provision to ask questions nor speak to anyone about concerns relating to my health nor ask if there was any correlation with an existing condition.

I received a letter and that was all and a further appointment that was apparently a mistake.

Very poor way of dealing with patients and has put me off ever following NHS advice to ask for help if concerned. I feel like I was an annoyance or inconvenience to Cardiology in the hospital. 

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Responses

Response from Michelle McQuaide, Sister Chest Pain Clinic, Acute Services Cardiology Altnagelvin., WHSCT 2 weeks ago
Michelle McQuaide
Sister Chest Pain Clinic, Acute Services Cardiology Altnagelvin.,
WHSCT

Submitted on 12/04/2024 at 19:59
Published on Care Opinion at 19:59

Dear Filingrs77

may I firstly thank you so much for the very positive experience you initially felt on the first contact with the cardiology service. I very much appreciate your very positive feedback on our cardiology hub and in particular the care I provided you.

I was very saddened to read that you felt the rest of your experience was not as positive. As this forum is anonymous I would kindly ask that you address theses concerns via the complaints office so we can investigate further for you. We would never wish you to feel that you were an annoyance or inconvenience to Cardiology at any stage of your treatment.

many kind regards

S/N Michelle McQuaide

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