"Frustrating dealing with this ! "

Denied a call back to discuss blood results taken 2 weeks ago.

Was told I’d be called with the results by the phlebotomist in 1 week.

When asking for appointment told by receptionist that my results were ‘satisfactory’.

Satisfactory for whom?

I could not make a informed decision or make life style choices for my health with a ‘satisfactory’

I enquired further and was told to come to the practice to fill out a form (only time they want to see you in person it seems.

Do that I could access another (!) part of their system to get blood results.

I’m already on patch’s but that’s no good for getting results (what is it good for? )

So I attend and bring my passport (just in case wasn’t told to do so by the receptionist this morning) and sure enough I needed my passport.

Let me remind you I’m wanting my blood results and I’m not attending in person with a valid ID. It turns out I’m already on the systemonline but just need a valid email address which I pass on to the receptionist along with my passport.

I’m still just wanting my blood test results.

So I’m sent a link to verify my phone number which I do.

I’m told they can’t give me most blood test results but I ask for my pre diabetic one which is in the pre diabetic range!

What is the point of doing a test if you refuse to advise patients based on the results.

In my view this is unsafe practice.

What were they waiting for? When we’re they going to tell me?

Should I have to go through this amount of stress to get to my information on multiple systems.

I’ve applied for the nhs app but that could take a few weeks to set up I’m told.

All found very poor practice.

The results today were very ‘unsatisfactory’