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Gem of a practice!

Story from nhs.uk

"Gem of a practice!"

About: Burley Park Medical Centre

My son, who has complex medical, mental and social issues has received fantastic care from this practice. Despite not being the easiest patient, he has received treatment that is way beyond anything experienced from other surgeries. Without exception, the staff (nurses, doctors and admin) have been brilliant and clearly genuinely care for their patients. He has received regular care for vascular ulcer dressings from the nurses. Not the most pleasant task, but always carried out cheerfully and done well. Maybe it's because they are relatively small, but their approach works. Sadly my son is now no longer in their catchment area and has had to register elsewhere....but if you're fortunate enough to register with this team, cherish them! Massive thanks to all at Burley Park for your care.

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Responses

Response from Burley Park Medical Centre 3 weeks ago
Burley Park Medical Centre

Submitted on 12/04/2024 at 13:24
Published on nhs.uk at 13:24

Dear patient,

Thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words and are delighted to hear that your son received fantastic care from our practice.

It's wonderful to know that despite the challenges, our staff, including nurses, doctors, and administrative team, went above and beyond to ensure your son's well-being. We understand that receiving regular care for vascular ulcer dressings may not be the most pleasant experience, but we're thrilled to hear that our team approached it cheerfully and effectively.

I will be sure to share your review with the whole team.

We wish him all the best with his new healthcare providers and once again, thank you for your kind words.

Kind regards,

Rebecca Davison

Practice Manager

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