"Heart monitor"

I returned a heart monitor to reception at just gone 15:00, and received a voicemail message from a nurse at 16:30, telling me that I needed to return the monitor before 16:00 so that she can process it for other patients. I went back to the surgery at 16:50 and the heart monitor was still on reception. The receptionist told me that the nurse had 'made a mistake' and hadn't checked at reception before ringing me. I explained about the message from the nurse, which was terse and accusatory, and the receptionist apologised. However the issue was not her fault and if anyone should have apologised, it should have been the nurse. I had delivered the monitor well before 16:00, it was on reception, and was still on reception well after 16:00, even though the nurse's message was that I 'had' to return the monitor by 16:00. I would have provided feedback directly to the surgery however there didn't seem to be a feedback form via the website, hence this feedback here.