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"The communication was excellent"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

My doctor sent me back to A&E with a recurring chest infection. I'd spent a week in hospital just 2 weeks before  and was well looked after. This story is about a doctor, Dr Ali. This Dr was with me through every stage of my care in A&E and when it came to take blood from an artery to test the oxygen in my blood he took it. It's a painful blood test but he made me so relaxed and less scared of the procedure. The communication regarding what was happening was excellent, I was told what was happening and why. Please keep up the good work

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Responses

Response from Vikki Hoadley, Sister, Emergency Department, ULHT 2 weeks ago
Vikki Hoadley
Sister, Emergency Department,
ULHT
Submitted on 09/04/2024 at 06:39
Published on Care Opinion at 06:39


Dear craterdm69

Thank you for the feedback you have provided. It will be passed onto the relevant member of staff. We wish you a speedy recovery.

Kind Regards

Vikki

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