"Excellent Care"

I underwent surgery for kidney stones. I have a form of arthritis that results in my neck being bent so it is difficult to intubate for the anaesthetists. The service I received from the surgical team and anaesthetists was so professional. They explained everything in plain english without me feeling overwhelmed or like a fool. They were attentive at all times, before, during and after the procedure and really cared. They are what the NHS should be like. They carried out what was a very difficult procedure with minimal disruption to me. They were incredible.