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"Icu nurses excellent "

About: University Hospital Aintree

I stayed in Icu for 1 night following major head and neck surgery. The staff/ nurses here were excellent, friendly and caring.

They took their time to regularly check on me and everything I needed to make me as comfortable as they possibly could.

As soon as I was a little more alert the following day after my surgery I was given a white board and pen as I was unable to speak due to having a tracheostomy fitted.

I was able to communicate with the nurses thanks to this to keep me as comfortable as they could if I was in any pain or feeling dehydrated. Everything I needed was quickly dealt with. The nurses took an interest in my work and again was able to communicate using the board as one of their partners worked for the same company at some point.

After leaving Icu moving to a ward something of mine had been left behind and the nurse looking after me quickly realised and personally brought the item to the ward I was on.

Once moved from Icu onto a standard ward I soon noticed how the level of care seemed to drop and it was more hit and miss if you had a nurse looking after you that seemed to care. Some nurses were great and others seem to avoid you as if you were a hindrance seeming unwilling to want to help you.

So again I just wanted to share my thanks to the team and nurses that did look after me in Icu whilst I was there. You are a credit to the nhs. I did try to complete the survey they gave me while in hospital but the qr code could not be recognised. Thank you

Once I was moved from Icu into a ward

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