This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Good practice

Story from nhs.uk

"Good practice "

About: Hill Top Medical Centre

Whilst it has been difficult to get through on the phone I have managed to access the surgery via the app

Attentive to my recent blood pressure and renal issues . Steps to improve are very noticeable with the changes implemented

Good work !

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hill Top Medical Centre 3 weeks ago
Hill Top Medical Centre

Submitted on 04/04/2024 at 17:35
Published on nhs.uk at 17:35

Dear Anonymous,

Thank you so much for your feedback, and I am so glad that you were able to access the surgery via our app.

Incidentally, we have now had a new phone system implemented which should make contacting the surgery a much easier process for all our patients.

We are working very hard to make improvements to our surgery for the benefit of our patients. I am very happy that these changes are now being noticed, and that you are happy with the service you received recently.

Thank you for your kind words, which I will discuss at our next practice meeting. I am sure your comments will motivate all of our staff to improve our service still further.

Kindest regards

Linda Jones

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k