This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Thrush and contraception and miscommunication

Posted By Tess1

"Thrush and contraception and miscommunication"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

When I first rang this morning I made an appointment for Stafford clinic but when the confirmation came through they made it for Burton. I rang up and finally sorted it out, I arrived at Stafford clinic ten mins before my appointment time. I wasn’t seen for another 50 minutes and when I finally got in I got told I had been booked in with the wrong nurse so had to wait even longer.

The nurses were excellent and pointed out to the receptionists that I had been waiting along time however, the receptionists seem to need more training.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 2 weeks ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

Submitted on 09/04/2024 at 15:49
Published on Care Opinion at 15:49

picture of Andrew Garratt

Hi Tess1,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am sorry for the confusion regarding your appointment. Our receptionists book multiple appointments at multiple locations around the region. To maintain confidentiality, our reception staff are trained to ask minimal information to help guide them to book our patients into the correct appointment with the correct clinician. I am sorry this wasn’t that case for your appointment. We will use your experience as learning at our next meeting. If you wish to discuss the matter further with a senior member of staff please email joanne.senior@mpft.nhs.uk.

I am pleased that the nurse you saw was excellent. 🙂

Kind regards,

Andrew Garratt, Senior Administrator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k