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Cannot get through to anyone!

Story from nhs.uk

"Cannot get through to anyone! "

About: Royal Preston Hospital

I have been trying for the best part of 3 weeks to get through to the gynaecology department to cancel an appointment and have spent over 2-3 hours on hold trying to get through only for the line to hang up.

I now understand why the nhs has so many appointment that end up with a no show as you cannot get through to anyone to let them know!

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Responses

Response from Louise Grant, Patient Experience, Lancashire Teaching Hospitals NHS Foundation Trust last week
Louise Grant
Patient Experience,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 13/05/2024 at 14:52
Published on Care Opinion at 14:52

Good afternoon and thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience recently and can give assurance this is not the standard we would expect.

We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk

Take care and best wishes

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