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Faultless customer service

Story from nhs.uk

"Faultless customer service"

About: Solihull Hospital

Almost like a social occasion. Less than 2 minute wait, greeted with genuine warmth and empathy and made comfortable. May invent an excuse just to visit again as it was so uplifting.

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Responses

Response from Solihull Hospital 3 weeks ago
Solihull Hospital

Submitted on 10/04/2024 at 09:20
Published on nhs.uk at 09:20

Dear T. Jordan

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received when you came here and that staff were so warm, empathetic and made sure you were comfortable.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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