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Substandard service

Story from nhs.uk

"Substandard service"

About: Hull Royal Infirmary

Apauling behavior by patients behaving like animals . Incompetent doctor I came across . Do us all a favor and privatise the entire system .it is not fit for purpose anymore. I'd rather drop dead at home then to go though 5 hour of Incompetence. As for the morning doctor an initial outbreak of infection it is not an urgent care dept matter . Excruciating headaches unstable mood . Weeping lession. No they do not swab at urgent care . She needs more training obviously and drop the non chalant attitude.

Disgusted by the third world inability to access medical issues properly .welcome to the nhs 2024. Especially this doctor . I stayed polite and its more then I can say for 90 percent of the drunk foul mouthed local hull patients.

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust last week
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 02/05/2024 at 09:10
Published on Care Opinion at 09:10

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in our urgent care department. We will ensure your comments are shared with the managerial team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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