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I am so grateful to everyone involved

Posted By Crozzy

"I am so grateful to everyone involved"

About: Gilbert Bain Hospital / Accident & emergency

(as a relative),

Following a sudden loss of vision dad was seen as an emergency via his GP who then arranged for an urgent appointment with i care opticians. Despite his vision returning he was given a thorough examination and referred to A&E with a suspected TIA

He was seen promptly and throughout, full explanation was given for his tests and examinations - really great communication from the admitting nurse, the doctor on call, radiographer and the discharge nurse who so kindly walked with dad out to my car.

The integrated system from GP -optician -A&E worked smoothly and highlighted the excellent services in Shetland ( we would no doubt still be waiting for a GP appointment off Island).

This whole intervention has enabled dad to access urgent  preventative care to protect against stroke. I am so grateful to everyone involved. 

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Responses

Response from Katherine Cripps, Feedback and Complaints Officer, Corporate Services, NHS Shetland 2 weeks ago
Katherine Cripps
Feedback and Complaints Officer, Corporate Services,
NHS Shetland

Submitted on 12/04/2024 at 11:00
Published on Care Opinion at 11:00

Dear Crozzy,

Thank you for sharing this and providing such positive feedback regarding your experience of using NHS Shetland services during a concerning time with your father's health. It is encouraging to read that your father received such good communication and swift treatment across the various NHS disciplines in Shetland, which have enabled him to receive preventative care to protect against stroke. I hope your father continues to make a good recovery and I know the teams involved will be very pleased to read your kind comments, which I thank you for.

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