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Gone massively down hill

Story from nhs.uk

"Gone massively down hill"

About: Frimley Park Hospital (Frimley)

Ive been coming here 30+ years as a Diabetic Type 1, can honestly say its done nothing to get better and progressively gotton worse….10 hour waits in A and E as a high risk diabetic type 1 with norovirus is absolutely disgraceful, rude night staff (which baffles me to this day as nursing skills is basically relient on understanding and dealing with vulnerable people), wrong information constantly, i was not tested by nurses once for blood sugers nor blood pressure, this hospital used to be a great hospital but now its a joke riddled with poor staff that care nothing for the care of patients

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Responses

Response from Frimley Park Hospital last month
Frimley Park Hospital

Submitted on 04/04/2024 at 11:13
Published on nhs.uk at 11:13

Dear Dom,

Thank you very much for taking the time to leave this review. I am sorry that the apparent lack of care you experienced has led you to feel this way about Frimley Park.

Our staff do their very best to give all our patients the care they need and I can only apologise on behalf of the Trust if the level of care you received was below that which you should expect from Frimley Health.

I will share your feedback with appropriate teams who will make any adjustments they can to ensure this situation is not repeated.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

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