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"They treated him respectfully"

About: Gartnavel General Hospital / Elderly Medicine (wards 2a, 2b, 2c, 3a, 3c, 4c, 5c, 6a, 8a & 8c) Queen Elizabeth University Hospital Glasgow / Blood vessel problems ( Vascular Ward 11a &11d) Queen Elizabeth University Hospital Glasgow / Rehabilitation

(as a relative),

My Dad had blood clots diagnosed in Dec 2023 and after 2 ops to try and rectify he eventually had an amputation. In that time he was in QEUH Glasgow and Gartnavel General Glasgow. 

In these hospitals he received excellent care from dedicated but under resourced teams. 

All staff were kind, patient and had excellent knowledge and understanding of his needs. They treated him respectfully and considered his opinions and preferences. 

The one thing that let his recovery down was the lack of daily rehabilitation and physio which I believe was due to lack of funding and resource. I believe his capabilities would have been much greater if he had received more rehab in hospital.

He is now at home with carers coming in 3 times a day. He may have been more capable of his own care if he’d had more intensive rehab in hospital.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 weeks ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 12/04/2024 at 09:33
Published on Care Opinion at 09:33


picture of Nicole McInally

Dear Sznn71

Thank you for taking the time to share your feedback. I am sorry about your Dad’s amputation.

Thank you for highlighting the excellent care your father received from the staff. I am pleased that the staff were kind, patient and respectful. It is disappointing to hear about your Dad’s lack of rehabilitation. This has been shared with the Senior Management Team for discussion about how we can improve the service.

Please pass on my apologies to your Dad.

Kind Regards

Nicole

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