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excellent care

Story from nhs.uk

"excellent care"

About: South Western Ambulance Service NHS Foundation Trust

On the 29th March I began to experience serious breathing difficulties after having a high temperature. My husband called 999 and within a short period of time 3 ambulance men arrived. They were so kind and professional and eased my anxiety greatly. i was given salbutamol to open up my airways via a mask. This by Gods grace enabled me to begin to breathe again. I was taken by the ambulance to A and E Derriford Hospital, Plymouth later diagnosed with acute viral illness. Now recovering well.

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 weeks ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 10/04/2024 at 11:18
Published on Care Opinion at 11:22

Good morning,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we are pleased to hear that you are recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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