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"An overhaul"

About: Sidwell Street Clinic / Exeter Sexual Health

(as a service user),

I visited the practice for an STD check up. I was blown away by how friendly, kind and accommodating every single member of staff was.

After discussing my general health I advised the staff that I'd been hoping to get a smear test done at the visit as it was something I was extremely anxious about but I was feeling brave. The staff member recognised my need to seize this rare moment and pushed for me to have it done then and there. It was so easy and I was so relieved to have done it.

They also made an appointment for removal and replacement of my contraceptive implant . This was a very different experience from my first several years ago.

The team I saw were patient, kind and made me feel comfortable and not at all rushed. So friendly which really helped with my anxiety.

I live in Paignton but I'll continue to make the train journey to Exeter to take care of any and all of my sexual health needs as this centre is fantastic!

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Responses

Response from Emma Searle, Receptionist - Exeter Sexual Health Service, Sexual Health Services - Exeter, Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Emma Searle
Receptionist - Exeter Sexual Health Service, Sexual Health Services - Exeter,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 09/04/2024 at 16:33
Published on Care Opinion at 16:33


Hi Hallowqueen,

Thankyou for taking the time to provide feedback on your visit to the clinic.

It's fantastic to hear your lovely comments about how friendly you found everyone and how you were put at ease and made to feel comfortable. We aim to strive for this as we understand how daunting it can be coming to the clinic.

We like to be able to offer all available services if necessary when you come in for a visit, so it's great to hear that you got your smear done and got an appointment booked in for your implant replacement.

Please don't hesitate to contact us if you ever need to on 0300 303 3989

Kind Regards

Emma

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