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Care Opinion

Journey from A&E to home

Posted By Breda

"Journey from A&E to home"

About: Intermediate and Transitional Care / Community Discharge Service Royal Victoria Hospital / Accident & Emergency

(as a service user),

I attended A&E in the RVH. It was a long wait but the staff were helpful compassionate and professional under very difficult situations. Having moved around different wards the standard of care was so good and I felt supported. I then was transferred to Domnall care home were the staff helped me rebuild my confidence and strength. I went from confused and scared to move about to being able to get about on a rollator. With support from the OT Andrew I was able to improve and take over my personal care, medication management and getting about without a wheelchair. Andrew gave the staff and myself confidence that I could do this all and get home. Today I got home and I could not have done this without Andrew and the staff in Domnall. Thank you to all the professional and amazing staff along my journey.

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Responses

Response from Gillian McElhinney, Community Discharge Service, Belfast Health and Social Care Trust last month
Gillian McElhinney
Community Discharge Service,
Belfast Health and Social Care Trust

Submitted on 05/04/2024 at 13:32
Published on Care Opinion at 13:40

Thank you so much for your lovely words in relation to the care and input you received on your journey from hospital to home. I appreciate this is a time of upheaval and the future can be unknown so I am pleased you felt supported through this. Andrew is part of my team and I have shared this with him so that he knows of the positive impact his input has had. Comments like this reiterate how worthwhile our input is and give staff such a lift. Thank you again and I wish you all the best in your continued recovery.

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Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust last month
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust

Submitted on 05/04/2024 at 13:33
Published on Care Opinion at 13:33

Dear Breda,

My name is Linsey Sheerin and I am the Divisional Nurse responsible for the Adult Emergency Departments at Belfast Trust. Thank you for taking the time to share your experience on Care Opinion. Despite the long wait thank you for recognising the care and compassion of our staff, who work tirelessly under very challenging circumstances. Please do not under estimate the impact your kind words will have on them.

It is great to read that you have made progress in your recovery and you are now home, I hope your confidence continues to grow in your own environment. It's true what they say "there's no place like home".

Linsey

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Response from Julie Bray, Service Improvement & Governance Lead, Occupational Therapy, BHSCT last month
Julie Bray
Service Improvement & Governance Lead, Occupational Therapy,
BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 05/04/2024 at 15:06
Published on Care Opinion at 15:06

picture of Julie Bray

Hi Breda,

thank you for taking the time to leave your care opinion response. I am glad to hear that you are improving and have had such a positive rehab journey. Its lovely to hear of the positive impact Occupational Therapists have!

I am glad to hear that you are home and wish you well as you continue to recover further.

kind regards

Julie Bray

Occupational Therapy Service Improvement & Governance Lead

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