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Outstanding care and expertise

Story from nhs.uk

"Outstanding care and expertise"

About: York Hospital

I attended York Hospital for a guided steroid injection for a painful hip condition and was highly anxious. However, I received a first class level of treatment from entering the hospital to leaving (and on time). The consultant radiologist was professional, reassuring and explained everything he was doing. The observing registrar and nurse who were also in the procedure were equally as professional and caring. I cannot fault the care and expertise I received, and I left the hospital feeling much better and in less pain, than when I entered.

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Responses

Response from York and Scarborough NHS Trust 3 weeks ago
York and Scarborough NHS Trust

Submitted on 09/04/2024 at 14:05
Published on Care Opinion at 14:05

Thank you for your comment. I am delighted to hear about the excellent care you received from the Radiology Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

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