"Poor Service"

Attended with my son on Sunday 31st March after trapping his hand in a car door. He was bleeding very badly. We were told they were very busy & it would be a long wait. There were about 4 x people waiting, 3 x young children (2 of which were running around and playing very happily). I asked for water so my son could take pain relelief and there was none available anywhere, but we didn't get any. A lad who'd been sat there for over 2 x hours after being punched in the face went in & came out saying he had to go to Stepping Hill.

We were seen after approx an hour and he actually got some water. We were then told he couldn't be x-rayed & we'd have to go to Stepping Hill.

We could have been informed upon arrival and have already been at Stepping Hill receiving treatment.!

Terrible service and get a water facility installed. It's an emergency care facility..!

It's common practice to treat people in order of the emergency/presenting symptoms. A young man bleeding very badly should be triaged before a kid running around happily with a sore throat