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"Poor Service"

About: Buxton Hospital

Attended with my son on Sunday 31st March after trapping his hand in a car door. He was bleeding very badly. We were told they were very busy & it would be a long wait. There were about 4 x people waiting, 3 x young children (2 of which were running around and playing very happily). I asked for water so my son could take pain relelief and there was none available anywhere, but we didn't get any. A lad who'd been sat there for over 2 x hours after being punched in the face went in & came out saying he had to go to Stepping Hill.

We were seen after approx an hour and he actually got some water. We were then told he couldn't be x-rayed & we'd have to go to Stepping Hill.

We could have been informed upon arrival and have already been at Stepping Hill receiving treatment.!

Terrible service and get a water facility installed. It's an emergency care facility..!

It's common practice to treat people in order of the emergency/presenting symptoms. A young man bleeding very badly should be triaged before a kid running around happily with a sore throat

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Responses

Response from Patient Experience Co-ordinator, Patient Experience Team, Derbyshire Community Health Services 13 months ago
Submitted on 03/06/2024 at 12:49
Published on Care Opinion at 12:49


Hello,

Thank you for taking the time to provide feedback on yours and your son's experience at Buxton Urgent Treatment Centre. We are very sorry to hear about your poor experience. This is not our usual standard of care and we would like to reassure you we have taken your comments very seriously. Your comments will be reviewed by the Service Manager and where possible, appropriate actions will be taken.

However, we would welcome the opportunity to look into your concern further and respond to you directly. If you would like to take this option, please do contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net.

Thank you

Patient Experience Team

Derbyshire Community Health Services

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