"No Informed Consent. Bad Management. Breach of…"

I have a procedure in the vascular department at the end of the month. I have asked for information on aftercare and been provided with conflicting information from a junior doctor (who told me he was not qualified to do the procedure) and a senior nurse. I have asked to speak with the consultant but no consultant is available. I was told the procedure I need was the only one UCLH do (which turned out not to be true); I have been provided with no information and have had to turn to the internet. This means that on the day of my procedure I will meet the consultant for the first time and have to give my consent (but not an informed consent) having been waiting for an operation for over a year. It is scandalous. Plus I need an pre-op meeting which has been cancelled 4 times and which only asks menial questions. I have been told if I do not show up it will cost the NHS £167 and I won't have my operation; yet it has cost me hundreds of pounds with each cancellation. Plus today I am told that my notes were shared among staff with another patient (by mistake). This is the last time I will ever go to UCLH. The hospital is a sad but serious joke.