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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Salford Royal

Just wanted to say how much we appreciated the care and attention my Dad received at the Renal Unit at Salford Royal today. Everyone we met - including the Reception/Patient Admin, were very helpful, caring and made my Dad feel very welcome on the unit. Everyone went out of their way to make our experience pleasant.

The Renal Consultants and Chronic Kidney Team are simply excellent. They really take the time to discuss treatment plans with you - both in hospital and once you've been discharged.

NHS treatment at it's best... Highly recommended.

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Responses

Response from Salford Royal 5 days ago
Salford Royal

Submitted on 16/05/2024 at 14:59
Published on nhs.uk at 15:00

Dear Mrs Charnock

Thank you for your feedback on your Dad's experience at the Renal Unit at Salford Royal.

We always welcome patient feedback but especially when it is as kind as yours. Our staff always aim to deliver high quality person centred care and it is fantastic to hear that you both felt all of the staff were very helpful, caring and welcoming and that the Renal Consultants and Chronic Kidney Team were excellent by thoroughly explaining the treatment planned.

Your comments have been passed onto the Renal Unit so the staff are aware of your gratitude, thanks and recommendation to others.

Kind regards

The Patient Experience Team

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