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"Kind, funny, efficient and very helpful"

About: Vale of Leven General Hospital / Minor Injuries Unit

(as the patient),

After a wood carving incident involving my pinky finger and very sharp whittling knife, I paid a visit to the minor injuries unit at VOLH  for treatment.

A reasonable wait time of approximately an hour, arrived at 18:05, treatment 19:00, 5 other patients hanging around. 

Michelle called me in, starting off with some formalities then immediately into the banter whilst assessing what to do with my unfortunate little finger. I felt a bit silly attending for a cut on my finger but I felt it a bit deep, and a plaster wouldn’t do the job for more than a quick fix to stem the bleeding.

Michelle put me at ease immediately, she was kind, funny, efficient and very helpful. If there were more nurses like her the world would be a better place. 

Thanks for the experience Michelle. 10/10. I hope not to return any time soon. This feels like a hotel or restaurant review, decor of building needs updating, dinner menu leaves much to be desired, vending machine needs restocking. 
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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 weeks ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 12/04/2024 at 10:26
Published on Care Opinion at 10:26


picture of Nicole McInally

Dear Watson117

Thanks for getting in touch via Care Opinion. I am sorry to hear about your accident and I hope your finger is healing well. It is lovely to hear about the care and treatment you received from Michelle and that she was able to put you at ease. They do say that laughter is the best medicine. I will ensure that Michelle sees your feedback. I will also share your feedback with the Facilities Team regarding the décor, catering and vending machine.

Best wishes

Nicole

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