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So helpful and reassuring

Posted By Adelaide728

"So helpful and reassuring"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as the patient),

I had a really bad toothache, had been to my local dentist twice that week. I visited the dental hospital and I was very nervous, so nervous my jaw was trembling when they were examining me! But the ladies there got to the bottom of the problem and had me sorted and on my way in less than 15 minutes! They were so helpful and reassuring, as well as kind and understanding. I was extremely relieved!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 10/04/2024 at 09:00
Published on Care Opinion at 09:00

picture of Kevin Torbet

Dear Adelaide728

Thank you for taking the time to leave us your feedback on Care Opinion.

I was pleased to hear the care and treatment you received from our staff was to a high standard and you felt well cared for.

It was nice to hear how the staff took the time to make you feel at ease and provided a helpful and reassuring service throughout your stay.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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Response from Catherine Shields, Operational Service Manager, Oral Health Directorate, Public Dental Service, NHS Greater Glasgow and Clyde 4 weeks ago
Catherine Shields
Operational Service Manager, Oral Health Directorate, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 11/04/2024 at 18:59
Published on Care Opinion at 18:59

Dear Adelaide728,

Thank you for getting in contact with your positive feedback.

I was sorry to hear about your toothache situation and understand how difficult this can be however was pleased to hear how the team supported you and resolved your issue with a caring and considerate manner.

I would like to pass on your comments to the appropriate team as I know they will be thrilled to hear your lovely comments and would be grateful if you could let me know if your appointment was during the day or out (Monday - Friday) or Out of Hours Clinic (evening or weekend)?

Best Wishes,

Catherine

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