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Care Opinion

Excellent service

Posted By Lum9174

"Excellent service"

About: Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I recently had an experience of exceptional care from Fraserburgh based paramedics and A&E staff and specifically a physician named Caroline.

From the moment they arrived, their professionalism and expertise were evident. The paramedics acted swiftly with calm and reassuring manner, not just for the patient but all present. Caroline's expertise and empathy were truly remarkable, ensuring that every aspect of my treatment was thorough and personalised.

Their collective dedication to patient care surpassed my expectations, and I am immensely grateful for their outstanding service. I highly recommend their team to anyone in need of medical assistance.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 4 weeks ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 05/04/2024 at 10:54
Published on Care Opinion at 10:54

Dear Lum9174

Thank you for your taking your time to share Feedback here on Careopinion. I am really sorry to read that you had to make use of our services and the wider NHS

It is lovely to read this positive feedback about the care given from our crew at Fraserburgh and in particular, Caroline. I'm delighted to hear how empathetic and reassuring everyone was and I am sure this was very welcomed.

I would be more than happy to pass on your kind words to the crew, if would like. If you would like for this to happen, please may I kindly ask for you to get in touch with our Patient Feedback team to provide us with your name, address, and date of attendance which will allow us to locate this incident. The email address is sas.feedback@nhs.scot. If you would also be so kind to make reference to your Care Opinion Username so that if someone else picks it up, they can easily link it to this feedback.

I hope you are feeling much better and wish you all the very best

Thank you once again

Lesley

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Response from Lisa Craig, Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian 3 weeks ago
Lisa Craig
Senior Charge Nurse, Emergency Department - Unscheduled Care,
NHS Grampian

Submitted on 06/04/2024 at 09:03
Published on Care Opinion at 09:03

Dear Lum9174

Thank you for sharing your story of exceptional care in the Emergency department. It is truly appreciated and I will be sure to share it with the staff you mentioned.

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