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Felt so validated and cared for

Posted By magpiegb43

"Felt so validated and cared for"

About: Raigmore Hospital / Gynaecology

(as a service user),

I was admitted as an emergency into 4b on the weekend and I can’t thank the nurses, auxiliary’s and doctors for how lovely their care and support was during a really busy and hectic weekend for them. 

I felt so validated in my care and was listened to. I was moved wards during the night and the bed flow team that took me were also friendly and lovely. 

Even under all the stresses and increased pressure everyone I came into contact with were fantastic and caring. Thank you so much for looking after me in such a difficult time. 
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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland last week
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 24/04/2024 at 09:00
Published on Care Opinion at 09:00

picture of Sylvia Fraser

Dear Magpiegb43

Please accept our apology for the delay in acknowledging, and responding to your post.

I am sorry to hear that you had to have an emergency admission to hospital.

Thank you for taking the time to contact us to note your feedback. It always lovely to hear from patients, and to know that you felt validated and listened to, which is vitally important.

I can confirm that you feedback has been passed to all the staff who were involved with your care.

It is always lovely to know that staff are appreciated for their hard work, and dedication to patients.

I hope that you are continuing your recovery at home.

With kind regards

Sylvia

on behalf of Louise Lockhart, Senior Charge Nurse, Gynaecology

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