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"Did not feel alone and it saved my life"

About: Dame Carol Detoxification Service

(as a service user),

When I was first referred to this Detox, I didn't want to come as I didn't want to be around strangers. I wanted to go via the hospital and be on my own.  However, within hours upon arrival, I felt like I was at home.   I am so glad that I did because I don't think my recovery journey would of been the same.  I don't think it would have worked as I got a lot of support here with different groups  and meditation.  Along with support from peers who understand what your going through. It was nice to know that I was not alone and had others to relate too.  It is a shared experience. 

Upon arrival to the Dame Carol Detox, I was feeling anxious, scared and nervous.   The staff made me feel so completely at ease, when  I arrived, they knew my name, they were expecting me and were really welcoming.

The staff are so receptive, understanding and full of advice.  They never make you feel that you have done something wrong or you are a bad person.    They are non judgemental which is amazing.
I was checked into my room, shown around and introduced to all the other residents who were so kind and welcoming who made me feel at home instantly.    It was almost like walking into an old bunch of friends; because they had all experienced how I was feeling on arrival, they all made me feel at ease and were really welcoming. 

In particular, I have really enjoyed the meditation, acupuncture.  The groups as a whole.  Including the interaction with the staff, as they are constantly checking on you, and supporting you with medication.  However, you also engaged in normal conversation with staff and have a laugh too.    Along with played games. 

I was worried about the food before coming.  However, it is all freshly cooked and healthy variety of meals.

I can't think of anything else that I have wanted that not been able to get.  I would highly recommend this place to anyone seeking recovery as it has saved my life. 

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion last month
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 03/04/2024 at 14:13
Published on Care Opinion at 14:13


Hello Chloe5555,

Thank you for taking the time to give us a care review here at Dame Carol.

I am glad that within hours you felt at home here and that you took the brave step to come here even though you weren't to sure.

I am glad you didn't feel alone with your time here and that you felt supported by others who were residing here as well.

It is good to know you felt at ease and comfortable upon your arrival. We take it very seriously to make you all feel welcome and that everyone knows your name when you arrive.

I am glad you enjoyed the group work and interaction.

I am glad you enjoyed the food and found it fresh and a healthy variety.

Thank you for your feedback and we will take your comments into consideration.

Emma Smith - Bed Manager

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