This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The care and treatment received from various services in NHS...

Posted By The FifeMacMan

"The care and treatment received from various services in NHS Fife"

About: General practices in Fife Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Cardiology Victoria Hospital / Ear, Nose & Throat Victoria Hospital / Endoscopy Victoria Hospital / Radiology Victoria Hospital / Urology

(as a service user),

After reading that many people now have a low opinion of the services offered by the NHS I would like to share my thoughts on the matter.

Over the past 9 months or so I have seen more of the NHS than I would have liked. My experience has been almost completely positive. The standard of care has been excellent and the professionalism of the staff in the main has been excellent.

Whilst somewhat reductive I would like to give marks out of 10 for the various services I have used. A lower mark does not necessarily mean a bad result, merely that some staff have set such a high standard.

Ashley, Clinical Nurse Specialist Rapid Cancer Diagnostic Service. A Spinal Tap 11/10.Drs Garvey, Bullions and Halpin at Rothes Medical Practise 10/10

Nurses and Staff at Rothes Medical Practise 9/10

A & E Victoria Hospital 9/10

Ambulance Paramedics 9/10

Cardiology Victoria Hospital 9/10

ENT Victoria Hospital 9/10

Endoscopy Victoria Hospital 9/10

Radiology Victoria Hospital 9/10

Urology

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie Doolan, Senior Charge Nurse, Ward 23 Cardiology, NHS Fife 3 weeks ago
Stephanie Doolan
Senior Charge Nurse, Ward 23 Cardiology,
NHS Fife

Submitted on 04/04/2024 at 14:50
Published on Care Opinion at 14:50

Dear, The FifeMacMan

Thank you for taking the time to post your story on Care Opinion today.

I am really pleased to read that you have received an excellent standard of care during your times in hospital.

It really means a lot to us in Cardiology to receive such positive, kind feedback. I will share this feedback with the medical and nursing staff across the department.

Thank you again and I would like to wish you all the best.

Best Wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 3 weeks ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 04/04/2024 at 14:55
Published on Care Opinion at 14:55

Thanks for taking the time to give this positive feedback, I am sorry you have had to attend the NHS services quite as often, but I am glad it has been mostly exceptionally positive, From an ED perspective we will strive to reach a 10.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Shyamily Baby, Charge Nurse, Ear, Nose & Throat, NHS Fife 3 weeks ago
Shyamily Baby
Charge Nurse, Ear, Nose & Throat,
NHS Fife

Submitted on 04/04/2024 at 15:20
Published on Care Opinion at 16:31

Dear The FifeMacMan,

Thank you so much for taking the time to share your experience with us on Care Opinion. Your feedback is incredibly valuable to Team ENT, and we truly appreciate your kind words. We are delighted to hear that you had a positive experience with our care team. Your feedback motivates us to continually strive for excellence and improve our services further.

Thank You.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Vivien Boylan, Charge Nurse, Day Intervention Unit, NHS Fife 3 weeks ago
Vivien Boylan
Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 04/04/2024 at 15:39
Published on Care Opinion at 15:39

Dear The FifeMacMan,

My name is Vivien Boylan and I am the Charge Nurse in Endoscopy unit at Victoria Hospital.

Thank you very much for taking the time to write to us with your feedback. I am glad you had a positive experience and received an excellent standard of care.

I will pass on your kind comments to the staff.

Best wishes

Vivien

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by The FifeMacMan (a service user)

The FifeMacMan here. Just to re-state what I wrote. "A lower mark does not necessarily mean a bad result, merely that some staff have set such a high standard". I felt I had to give Ashley 11/10 and my GP's 10/10 as they helped me through a cancer scare. Under other circumstances all the 9/10's would have been 10/10

Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 3 weeks ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife

Submitted on 04/04/2024 at 16:25
Published on Care Opinion at 16:25

Dear The FifeMacMan

My name is Jackie and I am the Senior Charge Nurse for Urology Diagnostic & Treatment Centre. I would like to thank you very much for sharing your feedback to care opinion and rating all the areas of which you have encountered, I am sorry that you have had experience in so many.

Your feedback is really appreciated and provides us with insight into how we are performing. Patient-centred care is paramount and my team and I will always strive to provide the best care possible.

It is very reassuring to hear that most of your care has been positive, and that your feel the standard of care and professionalism of staff in the main has been excellent.

I do not see a rating for the Urology department, this may have been and oversight. I wonder if you would kindly provide this.

Kind regards

Jackie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 04/04/2024 at 16:30
Published on Care Opinion at 16:30

Dear FifeMacVan

Thank you for taking time to get in touch through Care Opinion to offer us feedback on the care you received. I am really sorry you have had to make use of our services as well as those of the wider NHS

I am thrilled to read about about your comments about everyone who has looked after you over the last 9 months however and It appears everyone has made a difference.

I hope you are feeling a lot better now and wish you the very best

Kindest Regards

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k