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Care Opinion

Long wait

Story from nhs.uk

"Long wait"

About: Scarborough General Hospital

My GP sent me to A&E on the 28 March with suspected gallstones. On arrival I gave the receptionist my letter and was soon having blood taken. After that I waited 15 hours before my name was called. I was taken down to A&E and examined etc and was given my treatment which was fine. All in all I was in the dept for nearly 17 hours. Patients were been seen hours before me and I was still there. I don’t blame the staff it’s the health authority that can’t cope.

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Responses

Response from York and Scarborough NHS Trust 3 weeks ago
York and Scarborough NHS Trust

Submitted on 09/04/2024 at 14:04
Published on Care Opinion at 14:04

Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

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