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This was the quickest service I have ever received

Posted By Jamie84W

"This was the quickest service I have ever received"

About: Dalriada Urgent Care

(as a parent/guardian),

I called the helpline to request a callback regarding my young daughter having a suspected ear infection. 

I received an immediate call back and was offered an appointment within the hour. 

My daughter was seen as soon as we arrived and was diagnosed with tonsillitis and Scarlett fever. 

This was the quickest service I have ever received and was really happy with the whole process. 

This was so quick despite it being Easter. 

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Responses

Response from Janet Shields, Complaints Manager, Dalriada Urgent Care ltd 3 weeks ago
Janet Shields
Complaints Manager,
Dalriada Urgent Care ltd

Submitted on 15/04/2024 at 15:08
Published on Care Opinion at 15:08

Thank you so much for expressing thanks and gratitude for the efficient service you received from Dalriada Urgent Care.

It is often negative feedback that organisations such as us receive. Therefore, I am extremely grateful for your correspondence and hope that should you require to use Dalriada Urgent Care in the future you will receive the same quality standard of care that we aim to provide.

Should you wish to contact me directly regarding your experience, you can get in touch by emailing to janet.shields@duc.hscni.net

Regards

Janet

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