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The GP that we saw was fantastic, patient, kind & caring

Posted By Nicbg64

"The GP that we saw was fantastic, patient, kind & caring"

About: NHS 24 / NHS 24 (111 service)

(as a relative),

I had to take my Mother to out of hours due to severe pain in her knee/leg with reduced mobility.

The GP that we saw was fantastic, so patient, kind and caring. She thoroughly assessed my Mum, reassured her and provided her with medication and interim advice.

I'd just like to say a personal thank you to Dr Frew. 

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Responses

Response from Karen, Patient Experience Officer, NHS 24 last month
Karen
Patient Experience Officer,
NHS 24

Manage patient feedback

Submitted on 08/04/2024 at 19:12
Published on Care Opinion at 19:12

picture of Karen

Dear Nicbg64,

Thank you for sharing your experience on Care Opinion. I am sorry to hear of your mother’s knee pain and I do hope she is recovering well.

I reply on behalf of NHS 24.

I am delighted to learn of your mother’s positive journey of care and would like the opportunity to explore any element relating to our 111 phone service. If you would be willing to share more information with us, you can contact me or a member of our Patient Experience Team by email at Patient.Experience@nhs24.scot.nhs.uk

I wish you and your mother all the best and thank you again for sharing your experience.

Kind regards,

Karen

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